The Membership Status filter selects ServiceTitan customers by the status of their memberships: Active, Expired, Canceled, Suspended or Deleted.
How it works:
"Membership Status is Active" keeps customers who hold at least one Active membership.
"Membership Status is not Active" keeps customers with no Active membership. It also keeps customers who have never had a membership.
The list of statuses comes from the memberships we have synced from your ServiceTitan account.
When the list is empty:
A newly connected ServiceTitan account shows "No values synced yet" until its first full sync finishes. This can take up to a day.
If the list is still empty a day after you connect, contact support and name your account.
Membership statuses update once a day, with the rest of your ServiceTitan data.