You can manage your billing information directly in your LettrLabs account — no need to contact support for routine updates.
Where to go
From your LettrLabs dashboard, go to Settings > Billing. From there you can:
Update your payment method — add a new card or bank account (ACH), remove an old one, or set which one is your default.
Configure auto-recharge — set a balance threshold and a recharge amount, so your account tops up automatically before you run out of funds.
Check your balance — see your current account balance at a glance.
Apply a promotional code, if you have one.
Review your current plan — cadence, renewal date, and progress toward any volume commitment are shown here (read-only).
Need help?
If you run into an issue updating your billing information, contact [email protected] or click the service bell icon in the app for live support.
Looking to change your plan tier itself, rather than just your payment details? See "Making changes to your monthly pre-pay plan."